Last Updated: 23 August 2026
Elaki Organics (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
1. Who We Are
Elaki Organics is an e-commerce business offering organic, natural, skincare, beauty and wellness products.
Business Name: Elaki Organics
Phone: 0700230038 / 0790009333
Email: info@elikaorganics.com
Physical Address: JKUAT Towers, Nairobi CBD, Mezzanine M10, Along Kenyatta Avenue, Nairobi, Kenya
Website: https://elikaorganics.com
2. Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order and purchase information
- Product preferences and inquiries
- Information you provide when contacting us through phone, email, WhatsApp, social media or other communication channels
- Technical information such as IP address, browser type, device information and pages visited
- Website usage information collected through cookies and similar technologies
We only request information that is reasonably necessary for providing our products and services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Process payments
- Communicate with you about your order
- Respond to questions, inquiries and customer service requests
- Provide information about our products and services
- Improve our website, products and customer experience
- Understand how visitors use our website
- Prevent fraud, abuse and unauthorized activity
- Maintain website security
- Measure the effectiveness of our advertising and marketing
- Send promotional communications where permitted by law and where applicable
- Comply with legal and regulatory requirements
4. Payments
When you make a purchase, payment information may be processed through third-party payment providers.
We do not intend to store your complete payment card details on our website. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.
Cookies may help us:
- Remember certain preferences
- Keep products in your shopping cart
- Understand website traffic and usage
- Measure conversions and advertising performance
- Improve our website and marketing
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Analytics and Advertising
We may use third-party services such as Google Analytics, Google Ads and Meta advertising technologies to understand website activity, measure advertising performance and show relevant advertisements.
These services may use cookies, pixels, tags or similar technologies to collect information about interactions with our website.
For example, we may use this information to:
- Measure advertising conversions
- Understand which advertisements lead to purchases or inquiries
- Create audiences for advertising
- Show relevant advertisements to people who have previously interacted with our website
- Improve our advertising campaigns
These third-party platforms process information according to their respective privacy policies and terms.
You can manage certain advertising and cookie preferences through your browser, device settings and the relevant advertising platform.
7. Information Shared With Third Parties
We may share necessary information with trusted third-party service providers when required to operate our business.
These may include:
- Payment processors
- Delivery and courier providers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing platforms
- Customer communication platforms
- Professional service providers
- Government authorities or regulators where required by law
We do not sell your personal information to third parties.
Where information is shared with service providers, we take reasonable steps to ensure that it is used only for legitimate business purposes.
8. Order and Delivery Information
If you purchase a product from us, we may need to provide your name, telephone number, delivery address and relevant order details to a delivery or courier provider so that your order can be delivered.
9. Marketing Communications
Where permitted by applicable law, we may contact you about products, offers, promotions or other information that may be relevant to you.
You can request to stop receiving promotional communications from us at any time by contacting us using the details provided below.
Stopping marketing communications will not prevent us from sending essential communications relating to an order or service you have requested.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, online transaction or electronic transmission can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it where appropriate.
12. Your Privacy Rights
Depending on applicable Kenyan data protection laws, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
To exercise your rights or make a privacy-related request, contact us using the details below.
13. Children’s Privacy
Our website and products are not intended to knowingly collect personal information from children without appropriate consent from a parent or guardian.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services or other external websites.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.
Any updates will be published on this page with the revised “Last Updated” date.
16. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us:
Elaki Organics
Phone: 0700230038 / 0790009333
Email: info@elikaorganics.com
Address: JKUAT Towers, Nairobi CBD, Mezzanine M10, Along Kenyatta Avenue, Nairobi, Kenya