Last Updated: 23 August 2026
At Elaki Organics, we aim to process and deliver your orders as quickly as possible. This Shipping & Delivery Policy explains our shipping locations, processing times, delivery timelines and shipping charges.
1. Shipping Locations
We currently ship orders to destinations within Kenya.
2. Shipping Cost
We offer a flat-rate shipping fee of KES 350 for deliveries within Kenya.
The shipping fee will be displayed or added to your order during checkout.
All prices and shipping charges are in Kenyan Shillings (KES).
3. Order Cut-Off Time
Our daily order cut-off time is 4:00 PM East Africa Time (EAT).
Orders placed before 4:00 PM on a fulfilment day will normally be processed within our stated handling period.
Orders placed after 4:00 PM will be treated as orders received on the next fulfilment day.
4. Order Handling and Fulfilment
Orders are fulfilled Monday through Saturday.
Our standard handling time is 0–1 business days after an order has been successfully received and confirmed.
Depending on the time the order is placed, an order may be prepared for dispatch on the same business day or the following business day.
5. Transit Time
Our standard transit time is approximately 0–1 business days after an order has been dispatched.
Delivery services operate Monday through Saturday.
6. Estimated Delivery Time
The estimated delivery time for orders within Kenya is:
All destinations: 0–2 business days
Delivery estimates include the time required to process, fulfil and transport the order.
Delivery times are estimates and are not guaranteed. Actual delivery times may occasionally vary due to circumstances outside our control.
7. Business Days
Our fulfilment and delivery business days are Monday through Saturday.
Sundays and applicable public holidays are not counted as business days.
Orders placed on Sundays or public holidays will be processed on the next available fulfilment day.
8. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Road conditions or transport disruptions
- Public holidays
- Courier or delivery service delays
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your order is significantly delayed, please contact us for assistance.
9. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Full name
- Phone number
- Delivery location
- Relevant delivery instructions
If incorrect or incomplete information results in a failed delivery or additional delivery attempt, additional delivery charges may apply where applicable.
10. Receiving Your Order
Please ensure that someone is available to receive your order at the provided delivery location.
Customers are encouraged to inspect their package upon delivery and contact us promptly if the package is damaged or there is an issue with the order.
11. Contact Us
For questions regarding your order or delivery, please contact Elaki Organics:
Phone: 0700230038 / 0790009333
Email: info@elikaorganics.com
Physical Address:
JKUAT Towers, Nairobi CBD
Mezzanine, M10
Along Kenyatta Avenue
Nairobi, Kenya